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Evidence Guide: MSS407026 - Lead a process to determine and solve root cause for a complex problem

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407026 - Lead a process to determine and solve root cause for a complex problem

What evidence can you provide to prove your understanding of each of the following citeria?

Recognise complex problem

  1. Identify a complex issue which needs to be addressed
  2. Undertake initial investigation of issue
  3. Determine initial areas of expertise and data which may be required to analyse problem
  4. Write initial definition of problem
Identify a complex issue which needs to be addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake initial investigation of issue

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine initial areas of expertise and data which may be required to analyse problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Write initial definition of problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop problem-solving methodology

  1. Draft a problem-solving methodology
  2. Develop required approaches and protocols for obtaining required data and information
  3. Establish group/s to assist with problem solving
  4. Allocate tasks, responsibilities and reporting arrangements to group/s
  5. Develop arrangements for consultation with required people outside of group/s
  6. Apply methodology in consultation with required people
  7. Obtain data and information
  8. Review problem definition
  9. Obtain additional data and information
  10. Map causal links for problem
  11. Determine indicators of problem or problem precursors
  12. Identify causes which can be controlled
  13. Develop solutions for controllable causes
  14. Determine cost benefit for proposed solutions
  15. Investigate proposed solutions for efficacy
  16. Select best available solution
  17. Obtain support and authorisations for proposed solution
Draft a problem-solving methodology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop required approaches and protocols for obtaining required data and information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish group/s to assist with problem solving

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate tasks, responsibilities and reporting arrangements to group/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop arrangements for consultation with required people outside of group/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply methodology in consultation with required people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain data and information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem definition

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain additional data and information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Map causal links for problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine indicators of problem or problem precursors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify causes which can be controlled

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop solutions for controllable causes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine cost benefit for proposed solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Investigate proposed solutions for efficacy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select best available solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain support and authorisations for proposed solution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check problem is solved and standardised

  1. Monitor indicators of problem and problem precursor
  2. Review problem solution and implementation
  3. Confirm solution is standardised
Monitor indicators of problem and problem precursor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem solution and implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm solution is standardised

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge